FAQ - Frequently Asked Questions

Using Puckory is free of charge.

We want it to be as easy as possible to benefit from the platform. Without unnecessary barriers. That’s why creating a user account is not required to use Puckory, and it won’t be in the future. In order to offer the core functionality of the platform without requiring registration or exposing your personal data, we run our own server infrastructure. This gives us full control and allows us to continuously adapt Puckory to your needs. By the way, to offer convenience features such as saving listings to a watchlist (accessible across multiple devices), we do see optional user accounts as useful. At the moment, creating an account is not yet possible.

No, Puckory is not a sales platform. Our goal is to make it easy for buyers to find the right coffee machine or grinder. Sellers benefit from fast listing creation and high visibility. The sale itself is handled directly between buyer and seller, ideally after a viewing or a test run and in line with the expectations of both parties. Puckory acts as an intermediary between sellers and potential buyers, but is not involved in the final transaction.

We do everything we can to prevent that by not collecting any sensitive data that could be misused. Just like you, scammers could contact other users anonymously through Puckory (see privacy questions) and attempt to obtain personal data or money. That’s why we recommend carefully reviewing listings and avoiding contact if anything seems suspicious. If you want to report a suspicious listing, feel free to reach out to our support team. Never share personal data via message that you wouldn’t also share through other messaging services or over the phone. And never send money to a seller without first being confident the offer is legitimate, ideally through a viewing or a video call. If you’re not buying from a professional dealer, we recommend paying on-site upon pickup. For shipped items, use a payment method with buyer protection.

Puckory is based in Germany and is currently available in the following countries: Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States. Buyers and sellers from all supported countries can use the platform fully – free of charge, without registration. The radius search supports postal codes from all available countries, so you can find machines in your region.

You can update your listing at any time via the edit listing page – no user account required. Enter your listing ID and email address there to receive an edit link. Even easier: scroll to the bottom of the listing detail page and click "Edit listing" – your listing ID will already be pre-filled.

Deleting works the same way as editing: open the edit listing page or click "Edit listing" at the bottom of the listing detail page. Enter your email address to request the edit link, then use the delete option in the editor. This works at any time, without a user account.

On Puckory, the images uploaded by a machine’s seller are compressed. This is necessary to reduce operating costs and to keep the platform free of charge. Compressing images lowers both storage and data transfer costs. Use landscape-format photos instead of portrait whenever possible to keep your images looking as sharp as possible in the listing preview.

Published listings remain active for 180 days, giving you and potential buyers sufficient time to complete the sale of your machine. You will receive a notification email 7 days before the automatic expiration. Once the 180 days have passed, your listing will be automatically deleted. If you sell your machine earlier or no longer wish to keep the listing online, you can delete it manually at any time.

Absolutely! We welcome your feedback and are happy to receive feature requests. Puckory is continuously being developed, and we implement reasonable suggestions whenever possible to provide all users with the best possible experience. Simply write to us via the contact form and share your ideas – we review every suggestion and consider it in our development planning.

We protect your personal data by collecting almost none of it. As a private individual, your email address is the only information we require when you either create a listing to sell a machine or contact a seller. We only store your email address as long as necessary for communication. All messages are anonymized and sent via our Puckory Messenger – and that works without registration. Details below.

We only store your email address for as long as it’s absolutely necessary for your chosen use. If you create a listing to sell a machine without a user account, we store your email with the listing until it is deleted or expires. This allows our messaging service (Puckory Messenger) to forward messages from interested buyers. If you’re an interested buyer contacting a seller, we store your email only while the listing is online, so replies can be forwarded. In both cases, your address is stored only in our secure infrastructure and never shared with other users. Note: If you contact us via the contact form, your email is stored so we can respond. This type of platform communication is not anonymized.

You don’t need an account to create a listing or send a message – just your email address. Our messaging service, Puckory Messenger, runs on the Puckory sonversation a unique anonymous forwarding address. This address acts as the sender and forwards the message to the recipient’s inbox. Replies are also routed through this system. That means you can communicate using your usual email client: no login, no registration, no extra tools. Anonymization is handled fully by the system. If you choose, for scheduling or finalizing a sale, you can share personal contact info (e.g., your phone number) through this secure chanerver and assigns each channel.

No, Puckory Messenger does not store the content of messages sent to other users on our server. They are only temporarily cached for delivery and then immediately deleted. We have no access to the contents of your messages and cannot restore them. However, the contents will remain available in your own email inbox, as handled by your provider. One last note: If you send a message to us via the contact form, we store the message content along with your email in order to respond and offer proper support.

The partner program is currently completely free of charge – no hidden fees, no automatic introduction of charges. There are no sign-up fees, no monthly costs, and no commission on sales. If this changes in the future, we will inform you in advance and give you the opportunity to cancel your partner status.

There are two paths: Either you are a professional dealer of coffee machines, grinders, or accessories and operate a physical store where customers can view and try out your equipment and receive expert advice from you (purely online retailers without a physical specialist store are not eligible). Alternatively, you commercially offer one or more services related to coffee machines and grinders, such as repairs, maintenance, or refurbishment. In this case, you do not need to operate your own physical store. In both cases, private individuals without a commercial business activity are not eligible to become partners.

The application process is simple and quick. You'll find all details about the process and required information on our partner program page.

Yes, you can terminate your partner status at any time without notice period. Cancellation is done by simply contacting our support. After cancellation, your partner listings will be deleted or converted to regular listings if you wish.

As a partner, you have two options: (1) Edit your listings directly in the browser via the partner dashboard. You can create, modify, delete listings and upload images. (2) Use CSV import/export. Export your listings as a CSV file, edit them locally in Excel or LibreOffice, and import the file again to apply all changes at once. Both methods allow central management of any number of listings.

As a dealer, you can upload up to 30 images per listing, while regular users are limited to 6 images. This allows you to present your machines much more comprehensively and give interested buyers a complete impression of the condition and details of the machine.

Yes, feature requests are always welcome! We continuously develop Puckory and implement feature requests whenever possible to provide you and all users with the best possible experience. Simply contact our support team and describe your request - we carefully review all inquiries and consider them in our development planning.

You can list your coffee machine or grinder for free and without registration on Puckory. Creating a listing takes just a few minutes: upload photos, enter the brand and condition, set a price, done. Interested buyers get in touch via the anonymized messenger without ever seeing your email address. Alternatively, you can offer your machine to a specialist dealer (faster, but lower sale price) or list it on general classifieds platforms (large reach, but many unqualified inquiries).

Listing on Puckory is completely free – no hidden fees, no commission on sale, and no registration required. You can upload up to 6 photos per listing.

The time to sell depends on price, brand and regional demand. Well-priced machines from popular brands usually sell faster than rare or expensive models. Listings remain active for 180 days. A complete listing with good photos and a realistic price sells significantly faster.

The value of a used machine depends on brand, model, age, condition, and current market prices. Browse current listings on Puckory for a realistic picture, or use our valuation guide for a detailed assessment by brand and condition. For high-value machines, an assessment by a specialist workshop is also worthwhile.

Yes, that is recommended. A clean, descaled machine makes a significantly better impression on potential buyers and shows that it has been properly looked after. The effort is usually modest and often pays off in the selling price. You will find tips on descaling and cleaning in our maintenance guide.

On Puckory your email address remains completely anonymous. Messages are relayed via a secure relay service (Puckory Messenger) – buyers never see your real email address. You decide which personal details to share during a conversation. Regarding phone number and address: only share these once a concrete pickup appointment or shipment has been arranged and you are satisfied the buyer is genuine.

Puckory is currently available in Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States. Creating listings is free everywhere and does not require registration. When creating a listing, simply enter the postal code and country of the machine’s location.

The typical mistakes that delay a successful sale: (1) Too few or poor-quality photos: dark, blurry images immediately put off potential buyers. (2) Incomplete information about brand, model, year of purchase, last service or condition. (3) A price well above market value: compare similar listings on Puckory beforehand. (4) Lack of honesty about defects: openly communicated flaws can be factored into the price and build trust with buyers.

Key checks when buying a used machine: (1) Is it watertight, or does it drip at the housing and connections? (2) When was it last descaled and serviced? (3) Are the gaskets, brew group and portafilter in good condition? (4) Do the pump, steam wand and heater work? (5) For grinders: how worn are the burrs, and does it grind evenly? (6) Are accessories such as baskets, tamper or the manual included? For high-value machines or if you are unsure, consider bringing a specialist workshop for an independent assessment.

In addition to the purchase price, you should budget for further costs: shipping or pickup (machines are heavy and delicate, ideally in the original packaging or well padded), a first service with descaling and new gaskets, and possibly spare parts such as grinder burrs. With dealers, shipping is often included; for private purchases, you arrange this directly with the seller. You will find more in our buying guide.

On Puckory you can use the radius search: enter your postcode and set the desired search radius. This shows you all available machines in your region. Results can be filtered further by brand, price, category, and condition.

Both options have advantages: from a dealer you typically receive a serviced, tested machine with a warranty and professional advice, but you pay a premium. Buying privately is cheaper but requires more of your own research and caution. On Puckory you will find both: private sellers without commissions and verified dealers with partner profiles.

Via the contact form on the listing page you can send the seller a message directly – without registering. Your message is relayed via the anonymized relay service Puckory Messenger. The seller replies anonymously too. This keeps communication secure and discreet for both parties until you mutually decide to share further contact details.

To assess the credibility of a listing, the following indicators can be helpful: a complete description including brand, model, year of purchase, service history, condition, and any defects; multiple high-quality photos from different angles; a realistic price compared to similar listings; prompt and factual responses to inquiries; and a willingness to allow an in-person inspection or a video call. For verified Puckory partner dealers (listings with a verification badge), you additionally have the assurance of a vetted professional business.

The most important rule: avoid transferring money before you are confident about the machine and the offer, ideally after a viewing or a video call. Further safeguards: (1) For shipped items, use a payment method with buyer protection and decline advance bank transfers to strangers. (2) For pickups, meet at a safe location, ideally where the machine is kept. (3) Check whether the price and description are realistic: unusually cheap offers are often a warning sign. (4) Use the anonymized Puckory Messenger for initial communication and only share personal details once a concrete pickup or shipment is arranged. You can always report suspicious listings to our support team.

General classifieds platforms are built for everything, Puckory is designed exclusively for coffee machines, grinders and accessories. Buyers can filter specifically by brand, category, region, and condition, which makes finding the right machine much easier. Sellers reach an audience that is actively looking for a machine. On top of that, Puckory is also used by verified dealers and service providers, giving buyers more choice and adding credibility to the platform.

Puckory originates from Germany and is currently available in the following countries: Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States. The radius search supports postal codes from all available countries.

General marketplaces can generate visibility, but they are not designed for coffee equipment. This often means less relevant inquiries and more time spent filtering out unsuitable requests. On Puckory, your listing is placed directly in front of people who are specifically interested in coffee machines and grinders. With dedicated filters and a focused audience, inquiries tend to be more relevant and closer to a real purchase intent, making the selling process more efficient.

Puckory is a listings platform, not a sales platform, we do not process payments. This is a deliberate decision: used machines should be checked before purchase. As a buyer, our recommendation is: avoid transferring money before you are confident about the machine and the offer. Prefer to pay in cash upon collection or by bank transfer only after a successful in-person viewing. For shipped items, use a payment method with buyer protection.

Listings remain active for 180 days. Shortly before they expire, you will receive a reminder email. If you have already sold your machine, you can delete the listing at any time using the management link provided via email.

Puckory is run by Futura Eleven, a small German software studio. We have a passion for coffee, and that drives us in developing Puckory. We place great importance on data privacy and the intuitive usability of the platform. All legally relevant information can be found in our legal notice and privacy policy.

There is currently no native app. However, the Puckory website is fully responsive and optimized for use on smartphones and tablets. You can easily create listings, browse and get in touch with sellers from your phone – no app installation needed.